Refund policy

We accept returns in new condition with original packaging, which means tags and jewelry cards attached as well as jewelry bag(s) and gift box, for both US and international customers. You have 14 days from the date of receiving your jewelry to submit a return.

Returns are not possible for “Final sale” or “Made to order” jewelry.

To return jewelry item(s);

Enter your order number and email LavenderBlueSoul@gmail.com

For our USA customers, a return shipping label will be emailed to you within 24 hours of submitting your return (excluding weekends and public holidays). For our international customers, please contact us at LavenderBlueSoul@gmail.com to confirm the return shipping address and items to be returned. You will also need to arrange your own method of shipping for returning your order.

Your refund will be credited to your original method of payment less a 8.00 USD return shipping fee. You have 7 days to return your items after you receive your shipment. If you have not received your return shipping label, and it is now 24 hours since you originally applied for your return (excluding weekends), please email us at LavenderBlueSoul@gmail.com We do also suggest taking a peek at your filtered emails in case your email service has moved your return shipping label there.

A full refund will be credited to your original method of payment. Please choose your own method of shipment to have your item(s) returned with. You have 20 days to return your jewelry back to us. Please note that all shipping charges as well as any duties or fees are not refundable.

Lavender Blue Soul is unable to accept returns from international customers for unpaid customs taxes and fees, incorrectly addressed orders or refused shipments. We are also not responsible for lost returned packages, and we recommend you insure and track your package.

Return processing normally takes between 7-14 business days. Once we receive your returned items we will need a couple of days to process this. You will receive your refund in the original form of payment, then your bank will process the refund. We will be sure to send an email out to you as soon as your return has been processed.

“Final sale” and “Made to order” items can’t be returned or exchanged for any reason.

Please note that all shipping charges as well as any duties or fees are not refundable.

Lavender Blue Soul is unable to accept returns from international customers for unpaid customs taxes and fees, incorrectly addressed orders or refused shipments. We are also not responsible for lost returned packages, and we recommend you insure and track your package.

If you are inside the US we recommend using a Lavender Blue Soul shipping label to return your items back to us. Once your return is submitted, we will email you a return shipping label. If you haven’t received your label within 24 hours of submitting your return, please send us an email at LavenderBlueSoul@gmail.com we can chase this up for you.

If you are outside the US, you will need to use your own shipping label to return your jewelry. Please email us at Lavenderbluesoul@gmail.com and we will confirm the correct return shipping address.

We want you to feel super confident in the purchase of your new Lavender Blue Soul jewelry. This means that we now offer a 1 year warranty from the date of purchase. We're so committed to the quality of our jewelry we’ll repair or replace it if there is any breakage due to a manufacturing defect or from other causes not attributable to normal wear and tear.

So what does that really mean? Let's break it down together. We will ensure that your Lavender Blue jewelry is repaired or replaced if it is returned to us within 1 year of the purchase date at no additional cost.  Our warranty does not cover lost items, scratches or damage that come with normal wear and tear (like a broken chain or chipped ring), mis-use or mis-storage of your jewelry, and any modifications to your jewelry made by third parties.

If your jewelry was purchased outside of lavenderbluesoul.com this will not be covered under our warranty.  Please note this 1 year warranty is applicable for purchases made from March 1st 2022.